how to order or contact MusicScotland

How do I order or contact MusicScotland?

	Contact Ken Fraser by email: info@musicscotland.com
	You may find it most convenient to order online whenever possible. You can also order by telephone or by cheque/postal order. Our accepted ordering and payment methods allow us to provide the largest range of products to you, at the most competitive price, and with the greatest payment security.
	You can order by telephone - call: from the UK: 0131 20 80 901 from outside the UK: +44 131 20 80 901 Skype: musicscotland If you do not receive a response, please: leave a message along with your return telephone number (landline only, we cannot return a call to a mobile phone number) or try calling again later. If your call relates to an outstanding order, you may receive an email response to your call with full details of your order. We regret that we cannot always respond to non-order related enquiries by telephone or letter, or with questions about particular items in our catalogue - please search our catalogue instead, or email us.
	You can order by cheque or postal order - our address is also where you should post items for return to us. IMPORTANT - please note: this is not a shop which holds stock and you cannot place, return or collect orders in person here. if you are ordering by cheque or postal order, you must enclose payment for the full amount in £UK pounds sterling only, otherwise your payment will be returned to your address, or destroyed if you have not provided a return address. UK and EU customers please remember to add VAT, customers outwith the UK please remember to add the delivery charge. As your payment needs to clear before we can despatch your order to you, you should allow up to 5 working days extra processing time on top of the normal despatch period. do not send cash or payment card details by post. MusicScotland 31/8 Parkside Terrace EDINBURGH EH16 5XP Scotland, UK
	You cannot order by these methods, for reasons due mainly to your payment security: PayPal payments submitted by telephone - you must always enter these yourself through our secure RBS WorldPay / PayPal checkout. email or fax - this includes payment card numbers. PayPal eCheques bank transfer or wire transfer over the counter - we do not sell direct to the public from any premises.

	How to order online
	Use the advanced search or Google search or browse the catalogue to locate a CD, DVD, book, sheet music or CDROM title.
	By clicking the add to shopping basket button on the title page, you place it in your shopping basket. Any item can be removed later if you change your mind by clicking on view your shopping basket or checkout (top right of each page). Two prices are shown, depending on whether you are required to pay Value Added Tax (VAT, or sales tax) for your delivery country. The VAT-inclusive price only applies to orders for delivery in the UK and EC Europe. Other customers worldwide do not pay VAT.
	Use the currency converter as a guide for converting prices from £UK pounds to $US dollars, Euro or other currencies.
	You can check the contents of your shopping basket at any time by clicking on view your shopping basket or checkout (top right of each page). You can also change quantities or remove items here. Once you have entered several items into your basket, you can save list for later - then, once your basket is empty, you can get saved list to re-populate your basket again.
	Once you have finished shopping, click checkout to process your delivery address.
	Your order is then transferred to RBS WorldPay, the UK's leading online payment processor. You can also use your verified PayPal account here. Your credit/debit card or PayPal payment is then processed securely with instant authorisation and confirmation of your completed order. Your card is charged with the amount shown in your chosen currency - UK pounds, US dollars or Euro. Your order will not be processed until you have fully completed this stage.
VIEW MERCHANT RECEIPT	Choose VIEW MERCHANT RECEIPT after completing your payment to receive an order confirmation email from MusicScotland. If you have problems with your order at this stage please contact us.
	Information about your order and our customer service contact details can be found by clicking on about us. If you need to follow up on your order, please allow the minimum despatch and delivery times before contacting us about any delay. You may also find an answer in our Frequently Asked Questions.

© 1999-2010 MusicScotland, Edinburgh | Scottish, Irish, Roots, World, Folk and Celtic music with mp3 samples | over 4,000 CD, DVD, book and sheet music titles sent worldwide direct from Scotland | STMA Services To Industry Award winner | delivering worldwide for over 10 years | over 10,000 customer orders in 2009.